Legal
These Terms of Service ("Terms") govern your access to and use of services provided by Concero Cloud Solutions Inc. ("Concero"). By activating a trial, subscribing, or using any Concero service, you agree to these Terms. If you do not agree, do not use the service.
Concero provides managed cloud desktop infrastructure, including virtual desktop provisioning, endpoint management, application hosting, and related professional services. The specific services, storage allocations, and user counts applicable to your account are defined in your Order Form or subscription plan.
You are responsible for maintaining the confidentiality of account credentials and for all activities that occur under your account. You must promptly notify Concero of any unauthorised use at support@concero.cloud. Concero is not liable for losses caused by unauthorised access resulting from your failure to safeguard credentials.
You agree not to use the service to:
Concero reserves the right to suspend accounts in violation of this policy without notice.
Subscription fees are billed monthly or annually in advance. All fees are in Canadian dollars and are non-refundable except as required by law or as stated in our refund policy. Concero may update pricing with 30 days' notice. Continued use after the effective date constitutes acceptance of the new pricing.
Concero targets 99.9% monthly uptime for core cloud desktop services. Scheduled maintenance windows are excluded. Service credits may be issued for verified downtime below this threshold; credits are your sole remedy for outages and are applied to future invoices.
You retain all ownership and rights to your data. Concero does not claim any intellectual property rights over your content. You grant Concero a limited licence to store, process, and transmit your data solely as necessary to provide the services. You are responsible for maintaining your own backups.
Each party agrees to keep the other's confidential information private and not disclose it to third parties without consent, except as required by law. This obligation survives termination of the agreement for three years.
To the maximum extent permitted by law, Concero's total liability for any claim arising under these Terms is limited to the fees paid by you in the 12 months preceding the claim. In no event will Concero be liable for indirect, incidental, consequential, or punitive damages.
Either party may terminate with 30 days' written notice. Concero may terminate immediately for material breach of these Terms or non-payment. Upon termination, your access will be suspended and your data will be retained for 90 days, after which it will be permanently deleted.
These Terms are governed by the laws of the Province of Ontario and the federal laws of Canada applicable therein. Any disputes will be resolved in the courts of Ontario.
Concero may update these Terms from time to time. Material changes will be communicated by email to active subscribers at least 30 days before they take effect. Continued use of the service after that date constitutes acceptance.
Questions about these Terms may be sent to legal@concero.cloud.